The Anxiety of the Unanswered E-Mail – or Why People Don’t Respond To Emails Anymore
Lack of time and too many e-mails are the most common reasons people say they don’t reply (although some of the busiest people I know are the most prompt responders).
Checking their e-mails on one device, like a smartphone, making a mental note to reply more in-depth later, and then forgetting, is another. And, of course, there’s always the possibility your e-mail ended up in the junk or spam folder.
But there are more emotional reasons as well. One is fear of commitment or a hesitation to say no.
So as we refresh our screens one more time, we expend lots of useless energy searching our memories trying to recall an inadvertent slight that might have caused a friend to give us the cold shoulder. Or wonder if the latest communiqué we sent to a client was too aggressive — or not aggressive enough.